How a business runs, in six kinds of thing:
- Staffers: the roles, each with its responsibilities
- Skills: how each piece of work is done
- Templates: the documents a business produces, section by section
- Rules: the policies and checks the work must follow
- Understanding: the things your business deals in, like clients, invoices and projects, and how they relate
- Systems and people: the software, equipment and people your business runs on